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Customer Service Representative
GRAND RAPIDS MI 49507
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89761833

Company Profile

Rose International INC

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Summary

  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Customer Service Representative
Position Title: Customer Service Representative



Position Number: 284240



Location: GR, MI



Desired Skill Set:


Call Center, Data Entry, Troubleshooting, Verbal Communication



Position Description:


**C2C and STEM-OPT are not available**

**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**

Universal Representative - Customer Service

Hours of Operation: 7 AM to Midnight EST

Hours of Operation - 7 AM - 10 PM (hiring mainly 2nd shift hours: NOON - 10 PM)


Your Impact


Our Universal Representatives act as a liaison between a well-known CPG company and its customers. Daily tasks include responding to inbound phone calls, taking orders, troubleshooting our products and problem solving. You will provide high level customer service forming positive, lasting relationships with customers.


Our Universal Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.


Your Responsibilities


Respond to customer inquiries effectively and efficiently while upholding the company''s excellence in service standards. This includes listening to customer via phone, processing orders, educating customers on various products and services, and troubleshooting our products, services, or website all within the required time frame.


Investigate and resolve customer issues. Offer alternative solutions where appropriate to resolve issues with the main objective of retaining customer''s business and doing so with one call resolution.


Utilize a multitude of systems to gather, process, log, retrieve, and communicate information to perform or complete customer activity.


Work cooperatively with peers and supervisors, keeping appropriate individuals informed to assure positive customer relations are maintained.


Meet or exceed goals related to service level metrics, quality of service, KPIs and other measurable expectations.


Maintain a balance between handle time, quality, and meeting customer demands. Work effectively under time constraints while maintaining a high accuracy level.


What We''re Looking for


Must have a High School Diploma or GED


Minimum 6 months customer service


Excellent communication skills both written and verbal


Excellent phone etiquette skills and customer interaction techniques


Strong attention to detail


Patience and the ability to troubleshoot technical products


Proficient computer skills


o Ability to easily navigate and use websites


o Ability to use a mouse and keyboard





What We Prefer


Ability to adapt to change and to think outside the box


Strong problem solving and complaint resolution skills


Proficient in using MS Office applications


Experience with CRM systems (i.e. like Siebel, Salesforce, SAP)


6 months Call Center experience


Availability to work various shifts


#CBRose#




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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.


Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).
(Posting required by OCGA 13/10-91.)






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